#9 ✓resolved
John Thackway

Error message

Reported by John Thackway | October 19th, 2016 @ 10:28 AM | in 1.0.3.3

When using the Messages section, usually with a fairly large attachment, I get the error message telling me the doogiePIM has stopped working. The text report file is attached...

Many thanks for your help and kind regards,

John Thackway.

Comments and changes to this ticket

  • BiteSpire

    BiteSpire October 19th, 2016 @ 10:50 AM

    • State changed from “new” to “open”
    • Milestone changed from 1.0.3 to 1.0.3.3

    Status: Under investigation. The game is afoot.

    Please specify:
    1. File attachment size, in MB
    2. Type of file, eg: jpg, word docx, pdf etc.
    3. Did the sending of the message complete or failed due to no completion of the attachment encoding?
    4. Were you able to continue using doogiePIM (a soft crash) or shutdown to desktop (hard crash)?

    If required, please send any private and/or sensitive information via email directly to me: chris@bitespire.com

    Many thanks for your report.

  • John Thackway

    John Thackway October 19th, 2016 @ 03:17 PM

    Less than a MB

    jpg + pdf + docx

    The message completed.

    It was a soft crash.

  • BiteSpire

    BiteSpire October 21st, 2016 @ 04:02 PM

    • State changed from “open” to “resolved”

    Work has been done in this area in version 1.0.3.4
    https://bitespire.com/community/conversation/post/118

    Let me know if this problem persists and I'll reopen this issue.

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