#55 ✓resolved
Metta Zetty

Task Pop-up Reminder Issue

Reported by Metta Zetty | May 19th, 2018 @ 12:41 PM | in

For some time now I've been running into a recurring problem with the pop-up reminder window for my tasks:

-- This window frequently pops up while I am in the middle of writing in another application.

-- Unfortunately, before I even have a chance to see what the reminder is, I inadvertently hit a key stroke that closes the window.

Part of the challenge here might be that the default setting is to dismiss the window -- or I'm typing a keystroke pattern that produces the same result.

In any case, because the reminders are popping up and then disappearing again so quickly, I can't ever figure out what the reminder was or where it went -- so if there's anything that can be done that will prevent this from happening in the future, it would be a really big help!

With my thanks in advance,

Please note that I submitted this help request last week via email on 05.16.18. Since I never heard back from you, I wanted to make sure you received this request.

Comments and changes to this ticket

  • BiteSpire

    BiteSpire May 19th, 2018 @ 05:13 PM

    • State changed from “new” to “hold”

    Status: Awaiting reply

    I assume you must be hiting the Escape key or one of the keyboard shortcuts such as Alt+C. As you mentioned, the dialog would then vanish. I couldadd an option in the settings to ignore keyboard entry but it means you would have to look at the display to know the alert is on the screen and you would have to use your mouse to close it.

    Let me know if this is an acceptable option.

  • Metta Zetty

    Metta Zetty May 20th, 2018 @ 12:19 AM

    FWIW, I rarely use the escape key or any short-cuts, so I'm not sure how that could be the trigger.

    Re: the option to ignore keyboard entry....

    FWIW, I'm always looking at the screen when I type, so I don't think I'd miss the reminder -- but it would help to know what would be visible on screen at the time the reminder pops up:

    -- Would the alert be visible on screen and on TOP of the app I was currently using?

    -- Or would the alert be BEHIND the app in which I was working?

    -- In either case, would the reminder flash on the task bar when it pops up?

    Just wondering how I would recognize the reminder if I had to look at the display to know the alert is on screen.

    (I also would not mind at all if I had to use the mouse the close the reminder.)

    Will be looking forward to your feedback about what I should expect to see with this alternative setting.

  • BiteSpire

    BiteSpire May 20th, 2018 @ 06:40 AM

    The alert dialog appears on top of the Windows application so it can be seen and it flashes on the Taskbar.

  • BiteSpire

    BiteSpire May 20th, 2018 @ 06:41 AM

    • State changed from “hold” to “open”

    Status: Devise a better way to alert reminders without taking over keyboard control but still be visible.

  • Metta Zetty

    Metta Zetty May 20th, 2018 @ 11:28 AM

    Sounds great, Chris! Thanks for taking time to work out an alternative solution.

    I'll be looking forward to your update.

  • BiteSpire

    BiteSpire June 13th, 2018 @ 01:21 PM

    • State changed from “open” to “resolved”

    Status: Fixed in version (due for release 20 June 2018)

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