Bitespire doogiePIM → 2.1.1.8

Comments and changes to this ticket

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  BiteSpire August 12th, 2019 @ 07:26 AM

  • State changed from “new” to “hold”

  Status: Awaiting details.

  Please replicate the error once more and send the generated Dev Report as a text file to my email address chris@bitespire.com

  That report will tell me exactly where the problem is and I may be able to get it fixed for the upcoming new version.

  Many thanks,
  Chris

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  Mike Weaver August 13th, 2019 @ 03:30 AM

  Hi Chris - You are probably not going to believe this, but after living with this for some time now, it has suddenly decided to correct itself!!! I've tried with two events this morning - changing the start time by, say, 30 minutes and in both cases, the change was reflected immediately and the error dialog didn't show. And, such a change was exactly what had been causing the error previously. Is it related to the uninstall and re-install I did yesterday? I was pretty certain that it wasn't - the error had definitely occurred after that re-install, which is why I'd finally decided to report it. But, as I say, I now cannot replicate the error and all appears to be OK. I guess we will have to put it down to one of those mysterious glitches we all see from time to time! Thanks so much for your prompt and supportive reply - Mike

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  BiteSpire August 13th, 2019 @ 12:51 PM

  Thanks for the extra information and the surprising result. :) I certainly didn't code doogiePIM to repair itself but I'm glad it isn't bothering you further. I'll keep this ticket on hold until it comes up again and I'll still look into things. You never know, it could be date related.

  Thanks again,
  Chris

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  Mike Weaver August 18th, 2019 @ 03:40 AM

  Hi Chris

  OK, well the problem occurred again this morning. I have a recurring event on a Monday (today is Sunday) and I wanted to change one word in the event title to better reflect what I'm doing. I opened the calendar tab; clicked on tomorrow's date, and chose the (single on that day) event. A dialog launched - 'did I want to change single occurrence or the entire series (it's a school term long program)?' I selected 'entire series' and the event dialog opens. I changed the specific word in the title - NO change is shown in the open 'event dialog' but Failure dialog ('Oh dear etc') opened. I saved the error report (attached to this email) and selected 'continue'. I then closed DoogiePim and restarted it - and the change in title is now reflected. Maybe I spoke too soon previously!!

  Thanks for your help - Mike

  • doogiePIMDevReport.txt 95.4 KB
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  BiteSpire August 18th, 2019 @ 10:32 AM

  Ah. I can see from the dev report the problem was after you hit Save and doogiePIM attempted to update the Full Text Index database. It appeared to fail in adding the change.
  The Full Text Index database is a separate database held in the same location as your doo file but with a file extension of "doosi".

  To fix;
  Head to the menu item, "Tools / Admin / Build Complete Full Text Index".
  This may take some time depending on the number of records but will recreate the entire index file for you.

  Restart doogiePIM and, hopefully, all will be well with the world of doogiePIM.

  If you are still having problems with it, try exiting doogiePIM and manually deleting the doosi file and run the full index again. Be careful you delete the doosi file and not the doo file.

  Many thanks for providing the report and hope to read a successful result.
  Chris

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  Mike Weaver August 18th, 2019 @ 11:56 PM

  Thanks so much, Chris. Yes, I did have to remove the doosi file as your first tip didn't work. However, after removal and rebuilding it, the app is working exactly as I'd expect - and I can change event details to my heart's content! I'd count that as a successful result..... :-)

  Regards

  Mike

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  BiteSpire August 19th, 2019 @ 01:05 PM

  • State changed from “hold” to “resolved”

  Wonderful. Thanks you for taking time out to let me know. Reopen the ticket if there's any further problem in this area.
  Chris