#63 ✓resolved
Kris

Problem Capture part of desktop

Reported by Kris | January 29th, 2019 @ 03:20 PM | in 2.1.1.6

In the bookmark section when I try to capture part of desktop it does not select correctly the área. I mean that I select one part of the desktop and in the bookmark image does not appear the part I have selected. It appears to be diverted.

I am sorry if my english is not the best. If it is necessary I Will upload an image.

And... Great Job Chris...

Comments and changes to this ticket

  • BiteSpire

    BiteSpire January 29th, 2019 @ 04:37 PM

    • State changed from “new” to “hold”

    Status: Pending investigation and further user information.

    Thanks for taking time to let me know of this issue. I would like some further information, if you would be so kind;

    How many monitors do you have connected when you try to capture the desktop?
    Do you get the same failure/effect when using the capture command from the rich text editor?
    Do you get the same thing when you try to capture from a Contact or a Resource record?

    Screenshots tell a thousand words. I'll be happy to view them if you can show the problem.
    Also, thanks for the kind comment. :)

  • Kris

    Kris January 30th, 2019 @ 04:04 PM

    Hi

    I only have one monitor connected when I try to capture the desktop.

    I do not have this problema with the rich text editor.

    I have the same problem when I try to capture from a Contact or a Resource record.

    Thanks.

  • BiteSpire

    BiteSpire January 30th, 2019 @ 06:01 PM

    • State changed from “hold” to “open”
    • Milestone changed from 2.1.1.2 to 2.1.1.6

    Status: Pending fix / v2.1.1.7

    Many thanks for the extra information. It appears as though the coords aren't matching up with the selected area. Perhaps due to desktop scale factors. Ill see if I can get a fix in for the next update.

  • BiteSpire

    BiteSpire February 7th, 2019 @ 06:43 PM

    • State changed from “open” to “resolved”

    Status: Tested under 2.1.1.7

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